Terms and Conditions
(i) Company: refers to the company Laren Design, Société à responsabilité limitée, whose registered office is located84 rue de Beaubourg, Paris (75003), registered under the number 504 939 786 with the commercial registry of Paris;
(ii) Laren Design’s Items: refers to accessories offered for sale to the Customers by the Company through the Website via distance selling;
(iii) Customer : refers to any individual , legally of age, acting as consumer (“consumer” refers to a person acting outside of the course of the course of its trade and business)
(iv) Order: refers to the purchase order submitted by the Customer on the Website;
(v) Personal Data: is defined in Article 11 of the Terms and Conditions;
(vi) Terms and Conditions: means the present document;
(vii) Warranty: means the warranty defined in Article 9 of the Terms and Conditions
(viii) Website: refers to the online platform for sales, set up by the Company and identified by the domain name www.coteetciel.com.
2. General Provisions
The Terms and Conditions govern the supply by the Company of any Laren Design’s Item ordered by the Customer on the Website. The Customer is advised to read it carefully before ordering any Laren Design’s Item on the Website.
By clicking the button marked “I agree with the Terms and Conditions” before confirming his/her Order, the Customer accepts unconditionally to be legally bound by the Terms and Conditions.
3. Identification of the Company
Laren Design SARL
84, Rue Beaubourg
T. +33 145 270 930
Gérant Bernhard Obermaier
Identifiant SIRET du Siege 7900874671 00015
TVA : 48790874671
4.1. Information delivered online and Liability
All relevant information (name, definition, description) concerning the Laren Design’s Items offered for sale under the Terms and Conditions can be found by the Customer on the Website.
The Company will make every effort to ensure that the photographs and the descriptions of the Laren Design’s Items are accurate. However, given the digital method used to display the Laren Design’s Items on the Website, it is possible that the Customer’s perception of the photographs do not match exactly the Laren Design’s item itself.
Moreover, the Company cannot be held responsible for any insubstantial errors that may occur in the description of the Laren Design’s Item.
4.2. Price of Items
The prices on the Website are in EUR and inclusive of VAT, but exclusive of the delivery costs. If the Customer has any special requests for the type of delivery, he/she will be charged the additional costs resulting from such request.
The billed prices are those in force at the date of ordering.
The Company shall be as careful and as accurate as possible regarding the prices displayed on the Website, but errors may still occur. If, despite the Company’s attention, the Laren Design’s Item have been ordered at an erroneous price, the Company shall notify the Customer by e-mail as soon as possible and offer him/her the following options: either (i) to confirm to proceed the Order at the correct price or (ii) to cancel the said Order and reimburse the billed amount (if applicable) to the customer’s bank account or credit card/debit card. The Company is under no obligation to provide the Laren Design’s Items at the incorrect (lower) price even after the order confirmation e-mail has been sent and reimbursement of the invoiced amount (if applicable) shall be the only remedy.
On delivery the Customer will receive, for each item, written confirmation of the price and delivery costs invoiced to him/her.
5.1. Ordering Process
On the Website the Customer makes his/her Laren Design’s Items selection by transferring any chosen items he/she wishes on the “basket”.
Before placing the Order, the Customer is given the possibility to review (and as the case maybe to change) the content of the “basket”.
The Customer confirms the selection and completes the Order form. To place the Order, The customer must fill in the following data: Complete name / address / billing address / email address / phone number and accept the Terms and Conditions before he/she clicks the button “Buy Now” (or press “Enter” on the keyboard).
The sale agreement between the Customer and the Company will only become final and binding once the Order has been confirmed and the corresponding payment has been made by the Customer.
The proof of the Order is provided as mentioned in the Clause 13.4 of the Terms and Conditions.
5.2. Confirmation of the Order
The Company will send a confirmation of the Order to the Customer by email, no longer than 2 business days after the completion of the Order by the Customer. It is recommended to save or print that email since it won’t be stored and it cannot be downloaded afterwards.
6.1. Terms of Payment
The customer's payment for his/her purchases shall be made by credit card/debit card using the following networks only: Visa and MasterCard; or through PayPal.
The Customer shall only pay his/her Order with his/her own credit card/debit card and/or his/her own PayPal account bearing his/her identity (first name and surname).
The Customer guarantees that she/he is fully authorized to use the credit/debit card supplied or his/her PayPal account used for the purpose of paying his/her Order and that this credit/debit card and/or his/her PayPal account has sufficient available funds to cover all the costs incurred as a result of placing the Order.
The customer enters his/her credit card/debit card number and/or bank details via an online payment order form. The transaction is then made through banking security encrypted standards. In transmitting his/her bank details, the customer accepts in advance and unconditionally that the Company will perform the secure transaction. The Customer therefore authorizes in advance his/her bank to debit his/her credit card/debit card or bank account in view of the records or statements transmitted by the Company, even in the absence of bills signed by the cardholder.
The Customer account debit authorization is always given for the amount of the item(s) purchased as billed by the Company.
The credit card/debit card number and/or bank details might only be used again by the Company in case of a refund.
The Customer's credit card/debit card is debited immediately.
If it appears that the debit is impossible, for any reason, the Order will be automatically cancelled.
6.2. Security of online payment
The Company gives secured and encrypted access to its server for online payment. Online payment by credit card/debit card is protected by SSL (https:// pages). The Company’s liability is not engaged for the outcome and consequences whatsoever of unauthorized access and/or intrusion by a third party to the said server (e.g. hacking).
7.1. Fulfillment of the delivery
The Laren Design’s Items purchased through the Website are delivered only in EU and EEA countries.
Laren Design’s Items will be sent to the delivery address which the Customer gives during the Order form.
All shipments will be carried out through DHL, Fedex, Chronopost or through any other logistic company chosen by the Company, who will remain independent from the Company, and therefore the Company is unable to deliver AFO/FPO addresses, as well as P.O. boxes.
The terms and conditions of the logistic company’s delivery services shall apply to such shipment in addition to the Terms and Conditions.
The cost to ship Laren Design’s Items varies by item, shipment and shipping option. The total shipping cost for the items purchased by the Customer is indicated to the Customer before the Order is placed.
Estimated delivery times are given as an indication only and are non-binding.
On delivery the Customer is required to sign for delivery, and the Company highly advises to keep the receipt. Before signing the receipt, the Customer is highly advised to inspect for faulty items.
7.2. Risk and Title
Risk on the Laren Design’s Items will be transferred to the Customer at the time of delivery. Ownership of the Laren Design’s Items delivered will only be transferred to the Customer when full payment of all sums due in respect of the items, including delivery costs is received by the Company.
8. Right of Cancellation
The Customer has the right to cancel the contract without need for justification, up to fourteen (14) days (excluding Saturdays, Sundays and public bank holidays) after the date of receipt of the said item by the Customer.
To exercise his/her right of cancellation before the delivery, the Customer must give written notice to the Company at the following address: Laren Design sarl, Customer services, 84 rue Beaubourg à Paris (75003); or email to firstname.lastname@example.org giving details of the Laren Design’s Item(s) ordered, the Order number and (where appropriate) the delivery date.
To exercise his/her right of cancellation after delivery, the Customer must return the delivered Laren Design’s Item(s) within the stated period, in its original packaging, in the same condition in which it was delivered to him/her, complete (with accessories, manual, warranty document etc.) with a copy of the invoice and, to the address indicated on the Delivery form.
The Customer is advised to send the items by registered mail or other method with a guaranteed date and should keep a proof of return.
The costs of returning the Laren Design’s Items will be borne by the Customer.
Reimbursement of the billed price of returned Laren Designs’s Items (including packing but not including delivery costs) will be made by crediting the customer's bank account or credit card/debit card as soon as possible and in any case within a period not exceeding thirty days from the notification by the customer of the cancellation of the contract.
If Laren Design’s Items are returned incomplete, spoilt, damaged, deteriorated or dirty, the Customer will not be reimbursed.
9. Warranty - Conformity
In accordance with the French consumer Code (articles L.211-1 et seq.) the Laren Design’s Items purchased by the Customer are subject to a warranty governed by the following articles (the “Warranty”):
(i) Article L. 211-4 of the French consumer Code: “The Seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery.
He is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefore or had it carried out under its responsibility”.
(ii) Article L.211-5 of the French consumer Code: “To conform the contract, the product must:
Be suitable for the purpose usually associated with such product and, if applicable:
- Correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or a model;
- Have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or its representative, including advertising and labeling;
Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.”
(iii) Article L.211-12 of the French consumer Code: “Action resulting from the lack of conformity lapses two years after the delivery of the product.”
If any delivered Laren Design’s Items do not match the Order and if the Customer wishes to exercise the Warranty, the Customer shall inform the Company as soon as possible by e-mail to email@example.com or by written notice to Laren Design, customer services 84 rue Beaubourg à Paris (75003) specifying which item does not match the order, and return the relevant Laren Design’s Item(s) in its/their original packaging, in the condition in which it was delivered, complete (with accessories, notice, warranty document, etc.) and with a copy of the bill to: Laren Design sarl, Customer services, 84 rue Beaubourg à Paris (75003)
Return delivery costs will be refund by the Company if the non-conformity of an item is confirmed by the Company/and upon receiving proof from the customer of the delivery costs incurred.
If replacement of the non-conforming item is impossible, or if the Customer does not want it, a full refund of the billed price (cost of item and packing and delivery costs) of the non-conforming items will be made by crediting the Customer's bank account or credit card/debit card upon receipt by the Company of the returned Laren Design’s Items.
The Warranty does not deprive the buyer of the right to bring an action on account of latent defects as provided by Articles 1641 to 1649 of the French civil Code.
As per Article 1641 of the French civil Code, “A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.”
As per Article 1648 of the French civil Code: “The action resulting from redhibitory vices must be brought by the buyer within a period of two years following the discovery of the vice”.
In any case, these provisions do not deprive the Customer of his/her right to cancel an Order according to Clause 8 of the Terms and Conditions.
10. Force Majeure
The Company will not be liable to the Customer for any failure to perform or, delay in performance of, any of its obligations under a contract that is caused by events outside its reasonable control (Force Majeure Event).
In this context, Force Majeure Events include (without limitation) war, riots, insurrection, social unrest, computer or telephone failures, severe disturbance in the security and coherence of the Internet, technical failures, unauthorised access and/or intrusions into the Website's secure and encrypted servers, strikes of all natures and Company procurement problems.
The Company shall inform the customer of such a Force Majeure Event as soon as it is reasonably practicable. If the Force Majeure Event continues beyond (15) fifteen days, the Customer or the Company may cancel the Order in progress, which will be reimbursed by the Company as rapidly as possible by crediting the customer's credit card/debit card or bank account.
11. Data Protection
The term “Personal Data” applies to all personal information that the Customer may disclose to the Company. In particular the following Personal data are to be disclosed in order to complete the sale:
Complete name / address / email / phone number
No datum of a personal nature shall be collected without the consent of the Customer concerned. The optional or compulsory nature of the datum to be disclosed to the Company for this purpose has to be stated to Customers beforehand.
In accordance with the French Freedom of Information and Technology law (No. 78-17 dated 6 January 1978), the Website has been registered for automatic processing of personal data with the CNIL (Receipt no. 1666167v0).
The Company is responsible for collecting and processing Personal Data from the Website.
The Company and its affiliates are the sole recipients of the Personal Data collected from the Website. Personal Data will not be disclosed to third parties by the Company and/or its affiliates otherwise than (i) to comply with legal obligations and (ii) to ensure the good delivery of the Order by the carrier.
The Company and its affiliates shall only use the Personals Data for the following purpose:
- Process the Order, completing the sale and deliver the Laren Design’s Item;
- Inform the Customer of ongoing or upcoming sales and of the availability of new Laren Design’s Item by invitation and reminder emails;
- Strengthen and personalize communications by means of newsletter, special offers and special emails.
The Personal data shall not be retained for a duration that exceeds the purpose for which they have been collected. At the end of this period the personal data shall be destroyed.
The Company shall protect the Personal data collected. The Company shall use any necessary precaution in order to (i) ensure the security of the Personal data collected, (ii) prevent them from being destroyed, lost and (ii) forbid third parties access to the Personal data.
Each Customer may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing. To exercise the above rights, the Internet user may contact the Company by e-mail sent at store@cote&ciel.com or by mail sent at Laren Design, customer services 84 rue Beaubourg à Paris (75003)
12. Intellectual property
The Company is the owner of the Website’s domain name. The entire Website, as well as any of its components (texts, structure, animated items, photographs, illustrations, etc.) is creative work protected by articles L 111-1 et seq. of the French intellectual property Code.
The Company and/or its licensors are also the owners of the brand Laren Design and logos and all related names, designs, marks an slogans are the trademarks or service marks of the Company and/or of its licensors.
13. Various clauses
The failure or delay by the Company to exercise one or more of the provisions of these Terms and Conditions does not constitute a waiver of such provisions and will not relieve the Customer from compliance with such obligation.
13.2. Validity of the Terms and Conditions
If any of the terms or conditions of the Terms and Conditions is to become or be declared invalid, unlawful or unenforceable in a whole or partly, all the other provisions and rights resulting from the Terms and Conditions will in no way be affected and shall remain in full force and effect.
13.3. Cession and other Transfers
The Customer is not entitled to assign, transfer, sub-contract or deal in any other manner with these Terms and Conditions of his/her rights or obligations under these Terms and Conditions.
13.4. Electronic Proof
The Customer agrees that the data traffic records on the Website are the proof of his commitment, notably on the ordering and acceptance of Orders. The Company and the customer e-mails and any automatic saving systems used on the Website shall count as proof of the agreement between the parties, in particular as regards the nature and date of the Order.
The Customer is advised also to keep a copy (electronic or printed) of the information concerning his Order.
Any question or complaints as regards the use of the Website in order to conclude a sale shall be addressed to our Customer Service
- E-mail : store@cote&ciel.com
- Box : Laren Design, Customer services 84 rue Beaubourg à Paris (75003)
13.6. Amendment to the terms and conditions
The Company reserves the right to amend the Terms and Conditions from time to time.
All amendments shall be posted online and shall be deemed and accepted without reserve by any Customer accessing the Website after the said amendments have been published online.
The version of the Terms and Conditions applicable to a transaction is the one in force on the day of the Order.
14. Litigation – Applicable law
These terms and conditions are governed and construed in accordance of the law of France. They have been drawn in accordance, in particular, with the provisions of the Law n°2004-575 dated 21 June 2004 “for the confidence in the digital economy” and Law 78-17 dated 6 January 1978 on “Freedom of Information and Technology”.
Any dispute arising form, or related to, the Terms and Conditions will be subject to the jurisdictions of the competent French court.