Contact Us

We handle requests between Monday and Friday, and we always try to answer within 24 hours. 
To help us help you as quickly as possible, please write your request in English.

We may have already answered your question. Check out our FAQ to find you answer:

You can return or exchange your item within 14 days. To find out more, take a look here:

Have a warranty question? No problem. Our whole warranty policy is outlined here:

You can buy our bags in stores all around the world. Find your nearest here: or buy online at

There are a couple of things you can do to help us answer your question as quickly as possible. 
Include as many details as you can and always include your order number, shipping number or invoice number.